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Support That Scales with Your Automation

What to Expect from SESTO Robotics?

Deploying Autonomous Mobile Robots (AMRs) is just the beginning. Our ongoing service and support are what keep your fleet running reliably and your operations optimized. At SESTO Robotics, we partner with customers through every phase of their automation journey to ensure long-term value.

Here’s what you should expect from a world-class AMR service and support experience.

1. Tailored Support Packages for Your Operation

Every automation environment is unique from healthcare delivery robots to semiconductor handling. SESTO offers a range of support packages you can select based on your operational needs:

  • Standard Support: Remote technical help, troubleshooting guides, and access to our knowledge resources.
  • Advanced & Proactive Support: Scheduled check-ins, performance monitoring and preventative maintenance planning for mission-critical workflows.
  • On-Site Field Service: When your team needs  assistance, our technicians can be deployed to solve complex issues quickly.

By offering flexible support levels, you choose what fits your business goals and risk tolerance.

2. Comprehensive Training & Enablement

We enable your team to own their automation. SESTO training includes:

  • User training 
  • Self-help guides, videos, and best-practice documentation
  • Train-the-trainer sessions 

With this mix of training, your team gains confidence in daily operations and routine maintenance.

3. Spare Parts & Repair Options That Work for You

Whether you prefer to stock spare parts on-site or order them as needed, SESTO provides:

  • On-demand parts ordering
  • Recommended spare kits for critical applications
  • Repair support options ranging from guided remote fixes 
  • On-site repair engagements

This ensures you minimize downtime and avoid unexpected operational impact.

4. Customer Success Management — Your Long-Term Partner

We assign a dedicated SESTO after sales support team to monitor your fleet health, track satisfaction, and recommend improvements. They will regularly checks in to:

  • Review performance and usage trends
  • Suggest optimization strategies based on your workflows
  • Ensure you’re achieving ROI and uptime targets

Our goal is to be an extension of your team and not just a vendor.

5. Real Stories, Real Outcomes

Here’s how this service philosophy plays out in practice:

🔥 High-Mix Semiconductor Plant 

 22 SESTO PRIME units with robotic arms were deployed to autonomously handle FOUP transfers with minimal intervention. It is supported by ongoing remote monitoring and tailored support plans to keep cycle times stable.

🏥 Healthcare Facility Lab Automation

SESTO Magnus Shelves reliably transported lab specimens throughout the facility, backed by hands-on training for staff.

🚚 Heavy Tote Transport in China

Ten SESTO robots covered up to 40 km/day autonomously. A proactive maintenance plan and scheduled support check-ins ensured consistent throughput with no stoppages.

Questions to Ask Your AMR Provider

Before selecting a partner, consider asking:

  • What support tiers do you offer and what’s included?
  • Do you provide both remote and on-site assistance?
  • How do you help customers become autonomous in maintaining their fleet?
  • Can you share satisfaction metrics or recent success benchmarks?

A strong service and support commitment means higher uptime, greater ROI, and confidence in your automation journey with us.

Planning an AMR deployment or scaling your existing fleet?

From deployment to daily operations, SESTO Robotics’ service and MagFleet-enabled support help teams monitor, maintain, and optimize AMR fleets with confidence.

Contact us at sales@sestorobotics.com to discuss how SESTO Robotics can support your AMR deployment and long-term operations.